Job Description Summary:
The George Washington University (GW) is seeking an experienced Legal Technology Support Specialist II to join its Office of the Senior Vice President and General Counsel (OGC) as liaison between OGC and GW IT/ISCS departments. OGC provides quality legal services, including strategic and legal policy advice on a broad range of issues that confront a large urban private research university.
Setup, troubleshoot and maintain network computer systems, laptops, desktops, printers, mobile devices, headsets and other peripherals in working order. Repair or coordinate repairs with vendors and IT tech support, if necessary. Purchase hardware, computer supplies, and maintain inventory of storage media containing ESI (electronically stored information).
Assess and recommend complex project improvements on technology use and optimal computer use practices to increase office productivity, decrease costs, errors, and compliance. Research new technologies to keep up with the legal technology industry news and developments. Propose and administer internal Information Technology policies and procedures.
Assist attorneys in identification of the eDiscovery sources, search keywords, and completion of forms and maintaining chain of custody for the litigation materials. Perform searches and case maintenance within Encase eDiscovery platform, provide guidance on navigation and usage for OGC staff. Represent the interests and needs of OGC when coordinating with other GWU groups, departments, local support providers (LSP), and vendors (legal and court applications, Dell, Ricoh, Xerox, and document archive providers).
Conduct formal group and ad-hoc training on litigation support applications such as Encase eDiscovery platform, NetDocs, Microsoft Office, and Google Docs. Create and maintain training step by guides, PowerPoint presentations. Update content on the OGC website, maintain online document management platform, NetDocs.
Performs other work related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Maintains the internal technical support database which covers both hardware and software; The RMTC is the person through which all technical support queries are routed. The RMTC will attempt to resolve issues in-house and/or utilize outside technical support when needed. The RMTC is responsible for ensuring that problems are resolved, regardless of how that occurs; Application support in Microsoft Word, Outlook, Excel, Adobe Acrobat, document management software and scanning software.,
Coordinates the timely and appropriate transfer of records to archives; Keeps staff informed of records maintenance procedures; Retrieves, in a timely fashion, files or information from files in response to requests from authorized OVPGC staff; keeps track of files and/or documents removed from files.,
Maintains proper security and confidentiality of all documents and records.,
In conjunction with the Office Manger, OVPGC, develops and implements policies and procedures to ensure effective records management; assists in developing guidelines for records management; and assists in the development of disaster plans to ensure that the office has the necessary information to continue functioning in the event of a major disaster.,
Performs other work-related duties as assigned.,
The RMTC is responsible for documenting all tasks for which he/she is responsible; and maintaining written policies and procedures related to the operation and maintenance of the technologies utilized by the OVPGC.,
The RMTC will proactively research and recommend new technologies and legal department management protocols designed to improve the efficiency of OVPGC and enable it to better serve the university.,
Scans large sets of documents when necessary; trains new and existing employees on the operation of the scanners and related software; First line technical support for scanners,
Maintains a sufficient level of supplies for the file room; submits purchase requests to the Office Manager as appropriate; Assists with general clerical and administrative support duties for the office as necessary.,
Maintains and updates the electronic document management system (creating new matters, new users, etc.), and ongoing customization and tweaking of system; In-house first-line technical support for document management; On-going, in-house training on the system and explaining to new employees how to use the system and protocols that are to be followed.,
Assists OVPGC attorneys and staff in understanding and utilizing the records management systems and ensuring compliance with office guidelines for filing.,
Categorizes and organizes documents and records, including extensive data entry, establishing guidelines for filing, and ensuring that documents and records are filed in a timely fashion.,
Develops (in consultation with others), implement, and maintain a records management system, ensuring adherence to regulations, policies, and procedures. The RMTC is directly responsible for the filing, control, tracking, retrieval, storage, archiving, and destruction of documents and records.
The incumbent performs job duties in a normal business office environment. Tasks are generally carried out in a sedentary format. This involves working while sitting at a desk for extended periods of time. Typically, the incumbent will not be exposed to adverse weather conditions, or physical activities to perform the job other than occasionally lifting office supply items that may weigh up to 20 pounds. Additionally, the incumbent may be required to attend meetings in other offices, or deliver and/or retrieve information from other offices around campus.The ability to operate basic office equipment such as personal computers, duplicating machines, fax machines and standard office telephones may also be required.
Preferred Qualifications:User support experience, working in litigation support, eDiscovery, or either in a tier one (helpdesk) or tier two (desktop support) capacity, or related area is preferred.
Experience using Guidance products (Encase Forensic, EnCase Endpoint Investigator, EnCase eDiscovery, Tableau Software) preferred. Guidance Products experience is highly desired.
Demonstrated ability to quickly understand, learn and adapt to a complex, broad IT environment. Highly literate in the use of basic computer hardware, operating systems, and software.
Commitment to customer service, including being a team player who is proactive, organized, and detail oriented.
Strong written and oral communications skills.
Help or respond to emails and phone calls off-hours as necessary.
The desire to learn new technologies and systems with and without organized training.
Positive attitude of cooperation and helpfulness.
A motivated self-starter who sees knowledge gaps as a growth opportunity.
Bachelor’s degree in an appropriate area of specialization. Degree requirements may be substituted with an equivalent combination of education, training and experience.