The Role: The Product Specialist is responsible for partnering with Sales to provide the best possible customer experience to support new customer business, existing customer retention and existing customer growth through on-site support, training, and integration of S&P Global services within customer workflows. We are hiring globally for the Product Specialist Position.
The Impact: Lead to drive the end users ability to manage their services at a high rate of efficiency. Skilled end users who embrace the benefits of products are often advocates to maintain the service as well as seek additional products to purchase. Supports pre-sales activities such as responding to RFPs, providing training, or designing SOWs. Supports Go to Market strategy as directed by manager, commercial director or other. May also support post-sales implementation plans.
The Career Opportunity: The Product Specialist is trained and coached to understand all of the products and services as well as the many platforms for which they are delivered. It is an opportunity to meet and collaborate with some of the largest customers. The interpersonal skills and professional training, demo and presentation skills best prepare the Product Specialist for new opportunities.
The Team / The Business: The culture is composed of individuals who are dedicated to driving a strong service experience while delivering the talent and support to the ever growing product portfolio. The Client Services team embraces newcomers and is generous with time and resources to help move new hires through the learning curve. Working with various Product Specialist career paths/teams: Risk Services/Credit, Industry Solutions, Investment Management, Investment Banking/Corporate Development.
Your Skills: Enthusiastic, self-motivated, ability to work on own, time management skills, good written and oral communication skills, & Microsoft Office.
Our Hiring Manager says: “I’m looking for a service oriented, inquisitive and has ambitions to grow professionally. You’ll love this job because it will place you in a position that has good visibility in the organization and is designed to provide a premium level of service to our most important customers.” Responsibilities: Provides basic technical, industry, product or client workflow knowledge to prospect or client interactions. Works primarily with junior, midlevel and manly Senior level clients and is able to demonstrate typical client use cases. Enters details of all client interactions into Salesforce.com.
Works with sales reps, relationship managers, product managers and commercial directors to diagnose, design and deliver workflow solutions.
Supports pre-sales activities such as responding to RFPs, providing training, or designing SOWs. Supports Go to Market strategy as directed by manager, commercial director or other. May also support post-sales implementation plans.
Provides product and industry training to junior sales reps and relationship managers in domain of expertise.
4 year college degree or equivalent with a minimum of four (4) years working experience in a national or global organization, Confident, patient and concise to be able to train people of all levels, Proactively understand customers’ needs and absorb critical information that could result in additional revenue and/or potential down-sizing. Possess technical knowledge to support and train S&P Global services to both internal and external customers. Computer literate with the ability to learn customer service software applications. Ability to analyze processes and procedures, identify and present necessary changes and involve and gain the commitment from all associates and other business units as part of any change process. Have a flexible approach to cover colleagues’ work when needed.
Knowledge of S&P Global electronic products, industry-specific markets, trading operations and financial services , Multi-lingual/ 2nd language for better communication with customers , Customer Service experience, complex problem solving experience to be able to assist customers, A minimum of two (2) years’ work experience in a solutions-selling / technology industry role. Experience with CRM systems for recording transactions and reporting metrics.
About S&P Global Market Intelligence
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